Review: Japan Airlines 767 Business Class

By Devon Holly •  Updated: 08/01/23 •  5 min read
JAL J Seat
Flight Number
WS5907
Aircraft Type
B767-300
Flight Time
10hr25min
Date
June 2023

Japan Airlines is known to have a solid business class product, with and even better on-board dining program. I was excited to try them out on my trip down to Japan; a country I had not been to for about nine to ten years. This would be my third time visiting the country, and I knew it would be the best; so why not start the trip with a Japanese airline.


In this post:


Booking- Japan Airlines Business Class

To book Japan Airlines (JAL) Business class, you have a few options at your disposal. Since JAL is apart of the Oneworld Alliance; you can book Award flights through its various partners such as American Airlines AAdvantage, British Airways Avios, & Cathay Pacific Asia Miles. As I was searching for which option to book, I stumbled upon a decent cash fare. I had a bunch of miles tied up in other bookings that I did not want to cancel, so this cash fare proved to be the best option. The reason this cash fare was particularly interesting is because it’s considered a code share. A codeshare is where multiple airlines sell tickets on the same flight.

When booking a codeshare flight, it has it’s own plus and minus’. The pluses are that you can often get the flight for significantly cheaper than you normally would. You can also still earn redeemable miles and earn toward status with a codeshare. Some of the minus’ are that the reduced cash fare could result in you earning less redeemable miles since it may not be a full fare business class ticket. You could also run into some problems with the operating airline or marketing airline if any issues were to arise. In my case, this flight was sold and marketed by West Jet, which is a Canadian low cost carrier. The flight, and airplane however, were operated by Japan Airlines. I was able to get an attractive fare for CAD 1974 which was around ~ $1,500 USD at the time of booking. Some things to note of this fare were that I was not allowed to select a seat until 24-48hrs before departure. Another quirk is that even though this flight was on Japan Airlines, which is apart of the Oneworld alliance, I was not able to credit the miles to my Oneworld carrier of choice (American Airlines) because the flight was marked by WestJet, who are not in any alliance. West Jet has a few partner airlines, and I chose the “best of the bunch” Air France/KLM Flying Blue to credit my flight to.

Ground Experience

Check in started promptly at 3 hours before departure. Vancouver International Airport (YVR) is very easy to reach from the city center and is easy to navigate once you arrive. There was a dedicated lane for business class passengers, and I was immediately welcomed once check-in opened. It only took a few minutes to check-in & get my bag checked before I was off to security. There was not a dedicated fast track lane & Canada does not have TSA Precheck, so I was off to the normal lines. Security was congested, but moved decently enough even with my lane stopping for a few minutes for whatever reason. Soon after I was off to the lounge. Japan Airlines does not have a lounge at Vancouver International, but I was given access to the Plaza Premium lounge. Inside there was a dedicated section for JAL passengers, separate from the main seating areas. Being that this is a Plaza Premium lounge, it can get quite congested as their are multiple credit cards that offer this type of lounge access. The lounge was fairly quiet for the few hours I was there and the food and beverage selection was decent.

Cabin & Seat

JAL’s seats on the 767 are arranged in a 1-2-1 layout. The single seats alternate from being closer to the aisle and closer to the window. Since I couldn’t select my seat until 24hrs before, I was at the mercy of what seat was left. The cabin was completely full and the only seat left was 1A which was closer to the aisle. The seat was just ok in general and felt pretty dated. While in lie flat bed mode, the seat was pretty firm on the back and I am not a fan of being exposed to the aisle.

JAL 767 SkySuite Seat Map

Amenities

The amenity kit provided is from French brand Maison Kitsune and contained the very basics; eye shield, ear plugs, tooth brush, tissues and a moisture mask. The leather case is nice, but the contents are somewhat disappointing. There are also no pajamas provided in JAL’s business class. There were three options to choose from for connecting to the wifi and they were all very expensive. For just 10hour of wifi, you would have to pay $10! Compare this to Qatar Qsuites where wifi cost $10 for the whole flight, regardless of length! The pricing was certainly disappointing, and I could see many passengers passing on it.

Dining

The meal service was solid overall and I enjoyed two meals from the Asian inspired menu. I cannot remember the names of many dishes, nor will I try and butcher the ones I do know. There was a mix of hot and cold items on the Asian menu, however, more of the items tended to be cold which not all passengers may enjoy. I accompanied my meal with a glass of red wine and some champagne, both of which were decent.

Conclusion

Overall Japan Airlines Business class on the 767 is a middle of the road option. It’s not the latest or greatest hard or soft product, but it offers up a solid enough, ride over to Japan.

Devon Holly

A Points & Miles enthusiast searching for my next destination!

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